Legal Quality Management Initiative (QMI)
Institutionalized Communication Barriers™ (ICB)
Institutionalized Communication BarriersTM create entrenched obstacles that impede business performance. We utilize a business framework (the Deming / Maslow / Goleman framework) to explain and mitigate these barriers.
Why It Matters:
Unresolved ICBs contribute to delays, misunderstandings, and a lack of trust in the justice system. The ICB Model helps legal institutions:
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Audit communication workflows
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Identify high-risk bottlenecks
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Implement corrective process management
What Are ICBs?
Institutionalized Communication Barriers are persistent and often unrecognized impediments that hinder clear, timely, and accurate information flow in legal settings. These barriers can arise from:
Legacy administrative procedures
Hierarchical organizational silos