“Culture eats strategy for breakfast” – Peter Drucker

“A bad system will beat a good person every time” – Dr. Edwards Deming (Four Day Deming Seminar in Phoenix, Arizona, February 1993, from the notes of Mike Stoecklein)

“‘We installed quality control.’ No. You can install a new desk, or a new carpet, or a new dean, but not quality control. Anyone that proposes to ‘install quality control’ unfortunately has little knowledge about quality control.” – Dr. Edwards Deming (Out of Crisis, 2nd Edition, Kindle Edition, 2000, p. 138)

“A common disease that afflicts management and government administration the world over is the impression that ‘Our problems are different.’ They are different, to be sure, but the principles that will help to improve quality of product and of service are universal in nature.” – Dr. Edwards Deming (Out of Crisis, 2nd Edition, Kindle Edition, 2000, p. 130)

“A leader’s job is to understand his people, understand their differences; optimize their interactions, their educations, their experiences.” – Dr. Edwards Deming (Western Connecticut State University visit, February 6, 1990)