“Culture eats strategy for breakfast” – Peter Drucker

“A bad system will beat a good person every time” – Dr. Edwards Deming (Four Day Deming Seminar in Phoenix, Arizona, February 1993, from the notes of Mike Stoecklein)

 “Don't find fault, find a remedy.”  - Henry Ford

 “Quality is not an act, it is a habit.” - Aristole

“Two basic rules of life are:  1) Change is inevitable. 2) Everybody resists change."  

- Dr. Edwards Deming (Out of Crisis, 2nd Edition, Kindle Edition, 2000)

“I would spend fifty-five minutes defining the problem and only five minutes finding the solution.” – Albert Einstein

“A leader’s job is to understand his people, understand their differences; optimize their interactions, their educations, their experiences.” – Dr. Edwards Deming (Western Connecticut State University visit, February 6, 1990)

 “Your most unhappy customers are your greatest source of learning.” - Bill Gates

 “Price is what you pay, value is what you get.” - Warren Buffet

 “I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system (responsibility of management)

6% belongs to individual performance.” - Dr. Edwards Deming (Out of Crisis, 2nd Edition, Kindle Edition, 2000)

“A common disease that afflicts management and government administration the world over is the impression that ‘Our problems are different.’ They are different, to be sure, but the principles that will help to improve quality of product and of service are universal in nature.” – Dr. Edwards Deming (Out of Crisis, 2nd Edition, Kindle Edition, 2000, p. 130)

“‘We installed quality control.’ No. You can install a new desk, or a new carpet, or a new dean, but not quality control. Anyone that proposes to ‘install quality control’ unfortunately has little knowledge about quality control.” – Dr. Edwards Deming (Out of Crisis, 2nd Edition, Kindle Edition, 2000, p. 138)